When Turbosmart began making performance products back in 1997, a great amount of effort was put into the design and manufacturing process to ensure our products created a new standard. More hand-crafted than mass-produced, Turbosmart products quickly gained acceptance within the performance community for their quality and reliability. Coupled with extraordinary service and after-sales support, Turbosmart quickly became one of the most sought-after names in the industry. Not much has changed since then. Although our product line and the company itself have grown considerably, the products are still designed and manufactured in our factory in Sydney, Australia, using the same tried and proven formula of innovative design, strict quality control, and rigorous testing. We have invested in our research facility manufacturing equipment and staff training to ensure our products continue to perform up to and beyond your expectations. At Turbosmart, we do not believe in cutting corners and half-measures. We do not accept anything short of perfection - and neither should you.
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The vast majority of orders ship out the same business day and are delivered within just 1-3 business days, this includes our Free Shipping service. Once an order is placed it's immediately processed by one of our fulfillment centers and is picked electronically for shipment within minutes. While the vast majority of parts are available for immediate shipment, if for some reason your order will not ship right away you will be emailed promptly with an estimated ship date. You always have the option of canceling your order if you prefer not to wait if an item it's available for immediate shipment. The exception is brands that ship from international locations such as Milltek and Eisenmann, those items could take longer to be delivered.
We offer speedy free shipping to the continental US for orders of $200 or more. For those customers placing orders of less than $200 we offer a standard flat rate fee of $9.99. Customers either pay $9.99 or nothing for shipping - no surprises at checkout! The majority of orders are delivered within 1-3 business days using the free shipping option, however some orders can take up to 5 business days depending on your location.
This statement is only meant for customers paying using a credit or debit card. If you're using PayPal, Affirm, ApplePay, ShopPay Installments, etc. - no additional verification is necessary. It's best to use the billing address that's on file with the credit card company as the shipping address. We can ship orders to some shipping addresses that differ from the verified billing address. We realize some customers need orders shipped to their work address, college, or installation shop - these situations will result in minimal processing delays while we verify the information. However some orders that request shipping to an address other than the authorized credit card billing address may require additional verification and may be subject to processing delays. In an effort to protect the customer and our company from fraudulent transactions every order that is placed using a different shipping address will be looked at closely before the shipment is processed. If there is an unavoidable circumstance that requires an order be shipped to an address other than your billing address we will require customers to provide proof of credit card ownership. If your shipping address requires additional verification you will be emailed after placing the order.
Our return policy allows customers to return most orders within 30 days (14 days for AutoTecknic parts). Customers are responsible for any shipping fees associated with a return. For us to accept a return the item must be in 100% brand new condition without previously being installed, test fitted, or altered in any way. All returns must include an RMA (return merchandise authorization) number that will be issued via email by our service department when a return request is initiated by the customer. Return requests must be made via email. Refunds are usually processed within 2-5 business days after returns are delivered, minus the standard 10% restocking/packing fee. For more information about the terms and conditions which will govern your return and to obtain return instructions please refer to our return policy. Brands that are final sale and cannot be returned are - Eisenmann, Milltek, and Sprint Booster. The following products are subject to a 20% restocking fee - Racing Dynamics, Neuspeed, DDMWorks, CravenSpeed, iND Distribution, AutoTecknic (14 day return period for AutoTecknic).
Images are for reference only, the actual product may vary. While the vast majority of images on our website are accurate, on occasion an image will be for reference only. Our automated catalog is fed images from our suppliers and manufacturers. If our sources do not have an image on file of the exact part they will often include a generic image that should be used for reference only. If you have a question about an image and it's accuracy, please email us prior placing an order.