Refund policy

The vast majority of items can be returned within 30 days, and will be charged a 15% restocking / repackaging fee (some exclusions, see return policy). Returns must be requested via email so we can provide customers return instructions and the RMA form needed for the refund to be processed. Please note that merchandise must be in 100% brand new condition (not installed or test fitted) and include an Emnotek issued RMA number to be returned, no exceptions. Shipping fees are non-refundable and customers are responsible for return shipping. A 15% restocking fee will be deducted from the refund.

How To Return An Order
- Please email service@emnotek.com to request a return. Include your name, order number, and reason for return in the email. All returns must be authorized via email.
- We will respond with return instructions and include your RMA number which is required by our warehouse to process your refund. If the RMA number is not included the return will be denied.
- We ask customers to please securely package the merchandise and insure return shipments in case of damage via the shipping carrier.
- Customers must ship the merchandise back to the address listed on the RMA form as our return instructions will state. As mentioned, we recommend customers insure all return shipments.
- Once the return is received it typically takes our warehouse 2-5 business days to inspect the return and authorize the refund minus the restocking fee.
- Depending on your bank's processing procedures refunds will typically show in your account within a few business days.